Shipping policy

Shipping Policy

Order Preparation

At SteelUtility, we aim to process orders efficiently and provide customers with a smooth furniture delivery experience.

Most eligible orders are prepared within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time. Larger furniture products or orders requiring special handling may need additional preparation.

Free Standard Shipping

SteelUtility offers free standard shipping on eligible orders.

Any applicable shipping charges, upgraded delivery options, or additional services will be displayed during checkout before the purchase is completed.

Estimated Delivery Schedule

For eligible U.S. orders, estimated standard delivery is generally 2–3 business days after processing and dispatch.

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery may vary depending on:

Shipping destination.
Carrier schedules.
Furniture dimensions and weight.
Delivery appointment requirements.
Weather conditions.
Public holidays.
Transportation disruptions.
Other circumstances outside our reasonable control.

Oversized Furniture Delivery

Certain products, including sofas, sectionals, beds, and other large furnishings, may require special freight handling or scheduled delivery.

Depending on the shipping provider and product, customers may be contacted to coordinate a suitable delivery date or delivery window.

Standard Delivery Services

Unless specifically stated on the product page or during checkout, standard shipping does not automatically include:

Furniture assembly.
Installation.
Room-of-choice placement.
Removal of existing furniture.
Packaging disposal.
Additional in-home services.

Tracking Information

When tracking is available, shipment information will be provided after an order has been dispatched.

Please allow some time for tracking details to become active after the carrier receives the package.

Delivery Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your street address, apartment or suite number, city, state, and ZIP code before submitting your order.

If you notice an error, contact us immediately at info@steelutility.us.

Address changes cannot be guaranteed once fulfillment has started or the carrier has received the shipment.

Preparing for Delivery

Before your furniture arrives, please confirm that the delivery route can accommodate the product.

We recommend checking:

Entryway dimensions.
Doorway width and height.
Hallway clearance.
Stairway access.
Elevator capacity.
Available room space.

Inspecting Your Order

Please inspect your furniture and its packaging promptly after delivery.

If you notice visible damage, take photographs of the product and packaging before disposing of the materials.

Shipping Delays

Occasional delivery delays may occur because of severe weather, carrier disruptions, seasonal demand, transportation conditions, public holidays, or other unexpected events.

If your shipment appears significantly delayed, please contact our customer service team with your order number.

Lost or Missing Packages

If tracking indicates delivery but you cannot locate your package:

Check the delivery area.
Check with household members or building staff.
Review the latest tracking information.
Contact the carrier where appropriate.
Contact SteelUtility for further assistance.

International Shipping

International shipping availability may vary by destination.

Where supported, shipping options, applicable fees, delivery estimates, and customs-related charges will be displayed during checkout.

Customers may be responsible for import duties, customs fees, or taxes imposed by the destination country unless otherwise stated.

Contact Information

SteelUtility
Email: info@steelutility.us
Phone: +1 (888) 541-2999
Address: 12106 NE Ainsworth Cir, Portland, OR 97220, United States