Refund & Return Policy

Store Name: SteelUtility
Website: www.steelutility.us
Email: info@steelutility.us
Phone: +1 (888) 541-2999
Address: 12106 NE Ainsworth Cir, Portland, OR 97220, United States

Customer Return Policy

At SteelUtility, we want you to feel confident when selecting furniture for your home. We understand that purchasing a sofa or other large furniture item is an important decision, and we aim to make the return process clear and straightforward.

Eligible products may be returned within 14 days of delivery.

To qualify for a return, furniture should be unused, undamaged, and in its original condition. All included hardware, protective materials, instruction manuals, and accessories should be retained whenever applicable. Original packaging should be kept whenever reasonably possible.

Products that have been heavily used, stained, modified, improperly assembled, or damaged after delivery may not qualify for standard returns unless otherwise required by applicable law.

Return Requirements

Before placing an order, customers should carefully review product descriptions, dimensions, materials, and configurations.

We recommend measuring:

• Room dimensions and available floor space.

• Doorways and entrances.

• Hallways and corridors.

• Staircases and elevators.

• Other access points along the delivery route.

Returns resulting from incorrect measurements or insufficient delivery access may be treated as discretionary returns.

How to Start a Return

To request a return, contact us at info@steelutility.us within 14 days of receiving your order.

Please include:

• Your order number.

• The furniture product name.

• The reason for your return.

• Clear photographs when applicable.

Our customer service team will review your request and provide the appropriate return instructions.

Please obtain return authorization before arranging transportation or sending furniture back.

Damaged or Defective Furniture

We recommend inspecting your order promptly after delivery.

If your sofa, sectional, chair, bed, or other furniture product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide photographs showing the complete product, affected areas, exterior packaging, and shipping labels where relevant.

Following our review, an appropriate solution may include replacement components, replacement merchandise, or a refund.

Return Shipping Arrangements

Return shipping responsibility depends on the reason for the return.

For verified defects, shipping damage, or fulfillment errors, SteelUtility will provide appropriate assistance with the return process.

For returns due to personal preference, a change of mind, or incorrect size selection, customers may be responsible for return transportation costs unless otherwise required by applicable law.

Because furniture is often oversized or heavy, please contact us before arranging any return shipment.

Refunds

Authorized returns will be inspected after receipt.

Once a refund is approved, it will generally be issued to the original payment method.

Please allow approximately 5–10 business days after refund processing for the amount to appear, depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges are subject to product availability.

Customers wishing to select a different sofa style, color, configuration, or furniture item may contact our support team for assistance.

Depending on the situation, returning the original item and placing a new order may be necessary.

Order Cancellations

Please submit cancellation requests as soon as possible after placing an order.

Cancellation cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Any approved cancellation refund will be issued to the original payment method.

Items That May Be Excluded from Standard Returns

Certain products may have additional return restrictions, including:

• Customized or personalized furniture.

• Products identified as final sale before purchase.

• Furniture modified after delivery.

• Items damaged through misuse or improper assembly.

• Unauthorized returns.

All exclusions remain subject to applicable consumer protection laws.

Contact Information

SteelUtility
Email: info@steelutility.us
Phone: +1 (888) 541-2999
Address: 12106 NE Ainsworth Cir, Portland, OR 97220, United States