Privacy Policy

Introduction

SteelUtility respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes the types of information we may collect, how we use it, and the circumstances under which information may be shared when you visit our website, purchase furniture, or communicate with our customer service team.

Information We Collect

Depending on your interaction with our store, we may collect the following information.

Personal Information

This may include:

• Full name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

Order Information

When you make a purchase, we may collect:

• Order numbers.

• Products purchased.

• Order history.

• Transaction status.

• Shipping and delivery details.

• Return and refund information.

Payment Information

Payments are processed through supported third-party payment providers.

Payment information is handled according to the applicable security practices of those providers. We generally do not directly store complete payment card numbers or card security codes on our own systems.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type.

• Device information.

• Pages visited.

• Website interactions.

• Referral information.

• Cookie-related information.

Customer Communications

We may retain messages, feedback, product inquiries, photographs, and other information you voluntarily provide when contacting our team.

How We Use Personal Information

We may use collected information to:

• Process and fulfill customer orders.

• Confirm payments and transactions.

• Arrange furniture shipping and delivery.

• Send order confirmations and tracking updates.

• Respond to customer inquiries.

• Handle returns, refunds, and exchanges.

• Improve website performance and shopping functionality.

• Prevent fraudulent or unauthorized transactions.

• Maintain business and transaction records.

• Meet legal, tax, and regulatory requirements.

• Send marketing communications where permitted by law and consistent with your preferences.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, remember customer preferences, analyze website activity, improve performance, and support security features.

You may manage certain cookie preferences through your browser settings. Disabling some cookies may affect website functionality.

Sharing of Information

We may share necessary personal information with service providers that help operate our business, including:

• Shopify and ecommerce service providers.

• Payment processors.

• Shipping and logistics carriers.

• Website hosting providers.

• Analytics services.

• Customer support platforms.

• Fraud prevention services.

Information may also be disclosed when required by law, in response to lawful requests, or when reasonably necessary to protect our customers, business, and legal rights.

Data Retention

We retain personal information for as long as reasonably necessary to complete transactions, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information, including the right to request:

• Access to certain personal information.

• Correction of inaccurate information.

• Deletion of eligible information.

• Information about certain data practices.

• Opt-out of certain data processing activities where applicable.

To submit a privacy request, please contact us at info@steelutility.us. We may need to verify your identity before processing certain requests.

Third-Party Websites

Our website may contain links to external websites or third-party services. These providers operate independently and maintain their own privacy policies.

We encourage customers to review those policies before sharing personal information with third parties.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, website features, or legal requirements.

The latest version will be posted on this page.

Contact Information

SteelUtility
Email: info@steelutility.us
Phone: +1 (888) 541-2999
Address: 12106 NE Ainsworth Cir, Portland, OR 97220, United States